Smith Insurance: Good morning. Smith Insurance.
Can I help you?
Richard: Yes, please. You have to help me.
Is there Mr. Ian Watson? I would like to speak with Ian Watson, please.
S.I.: My name is Jane Jones, who is calling, please?
Richard: This is Richard Maggs and I need to talk to Ian Watson!
S.I.: OK, Mr. Maggs. Hold on, please, I will try to put you through.
...
Ian Watson: Ian Watson.
Richard: Oh, hello. I am Richard Maggs, I bought your flat on Monday. Do you remember me?
In Watson: Oh yes, I do. What can I do for you?
Richard: I have a problem. There are worms in my bathroom! A lot of worms!
Are you able to come here later today?
I.W.: Oh, I am sorry but I cen't. I have time only next Friday.
Richard: What? You probably have not understood me. I cent be there, if there are worms in my bath!
I.W.: OK, I will come today.
Are you avalible at 5 P.M.?
Richard: Yes, I am. Thank you Mr. Watson.
I.W.: Goodbye Mr. Maggs.
Richard: Goodbye.

Richard: Hello.
Jeff: Oh, hi. Is there Richard?
Richard: Yes, it's me. Who is calling, please?
Jeff: I am Jeff, your best friend.
Richard: Oh, yes. But Jeff, I can't speak at the moment. I have Smith Insurance on my second phone. Can you hang on?
Jeff: Oh yeah, of course. And is everything OK?
Richard: Yes, yes. There are just worms in my bathroom.
Jeff: OK, bye.
...
Jeff: Hello.
Richard: Hi, it's me Richard.
Jeff: Oh, yes. I just waneted to ask you what are you going to do later? What about going
to the cinema?
Richard: Jeff I'm sorry, I am busy today. I really have to get rid of these worms.
But tomerrow we can go.
Jeff: OK, so see you tomorrow.
Richatd: Bye Jeff.